Privacy Policy

1. Information We Collect

We collect the following types of information when you use our Service:

Information You Provide

• Account info: Your name, phone number, email address, password, or other sign-up details.
• Content:
  • Any audio, video, text, or files you upload or share via the Service.
  • Conversation data, including but not limited to attendees, audio, and transcriptions.
  • Text messages you send on our app.
  • Any other identifying information you authorize Jazmo to access or elect to share with Jazmo.
  • Any derivatives of such data, including but not limited to transcripts of conversations.
• Communication: When you contact us directly, we may keep a record of that correspondence.

Information We Collect Automatically

• Usage data: Interactions with the app (e.g., clicks, features used, session duration).
• Device data: IP address, browser type, device type, operating system.
• Cookies and similar technologies: Used for basic analytics and session management.
  • You can manage cookies through your browser settings.

Information We Receive from Third Parties:

• Vendors:
  • Analytics providers who analyze your interaction with our Services.
  • Third-party customer support providers.
  • Vendors who help us generate leads and create user profiles.
• Third Party Accounts:
  • If you connect your social network accounts or sign in through a third-party service, some content and/or information from those accounts may be shared with your account with us.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service, which includes, but is not limited to the following:
  • Creating and managing user accounts.
  • Processing transactions or payments.
  • Personalizing features and content.
  • Providing user support and responding to inquiries.
  • Conducting research and development.
• Communicate with you about your account or the Service.
• Ensure security, monitor usage, and prevent fraud.
• Comply with legal obligations, including but not limited to:
  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property or safety of you, Jazmo or another party.
  • Enforcing any agreements with you.
  • Responding to claims that any posting or other content violates third-party rights.
  • Resolving disputes.

3. How We Share Your Information

We do not sell your personal information. We may share certain information only with the following parties and in the following ways:

• Service Providers for infrastructure, analytics, AI features, support, and hosting.
• Payment processors to handle billing transactions.
• Authorized parties, when you give permission, during use of the Service.
• Legal compliance, if required by law, subpoena, or court order.
• Business transfers, such as a merger, acquisition, or sale of assets.

4. Data that is Not Personal Data

We may create aggregated, de-identified, or anonymized data from the personal information we collect. This data does not identify you individually and may be used and shared for lawful business purposes, such as improving our services or developing new features.

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

For example:

• Account information is kept as long as your account remains active.
• Payment info is retained as needed to process transactions.
• Device and usage data is retained for operational monitoring.
• Aggregated or anonymized data may be retained indefinitely to improve our models and services.
• Conversation audio recordings may be kept for 24 hours after the call ends, to ensure transcription and processing goes smoothly during Beta.
• Transcripts may be kept for the duration of the Beta program.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Data Transfers: If you are located outside the United States and choose to use our Services, you understand that your data will be transferred to and processed in the U.S. and other jurisdictions where we or our service providers operate.

7. European Users and GDPR Rights

If you are in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your data based on:

• Contractual necessity
• Consent
• Legal compliance
• Legitimate interests (e.g., fraud prevention, improving our services)

Your Rights

You may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Port your data to another provider
• Withdraw your consent at any time (where applicable)

To exercise any of these rights, email support@jazmo.ai.

Cross-Border Transfers

Your data may be transferred outside the EEA to countries (like the U.S.) where data protection laws may differ. We use safeguards such as Standard Contractual Clauses approved by the European Commission to protect your data.

Complaints

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

8. California Residents' Privacy Rights

If you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with a Service, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

9. Children's Privacy

Our Service is not intended for use by children under 18. We do not knowingly collect personal information from children. If you become aware that a child has shared personal information with us in a manner that contravenes this Privacy Policy, please notify us at support@jazmo.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last Updated" date and, if the changes are significant, notify you through the Service or by email.